What's the deal with Free Shipping?
We like to make things simple. The price you see posted is the price you will be charged when you purchase an item. FOR ITEMS SHIPPING WITHIN THE US ONLY.
Most of our items (CDs and LPs) can be sent USPS Media Mail at a reasonably cheap rate. The down side is, it can take a week or more to get to you. US Customers who check out using Paypal will get a FREE SHIPPING UPGRADE to 1st class mail. (CD orders only).
How Soon Will My Item Be Shipped?
We pride ourselves in getting your order fulfilled quickly and out the door to you. Our goal is to ship within 2 business days of receiving cleared payment. When we ship, you will be sent delivery confirmation / tracking information. Again, USPS Media Mail can take a week or more to get to you. So if you need your item quickly... please email us to discuss other shipping methods (at a nominal extra fee)
What if my CD doesn't play?
We want you to be happy with your purchase, so if there is a technical issue with your CD playing, please email us and let us know. We will offer you a full refund upon return of the item.
It's hard reading the text in your listings. Anything I can do?
Yes... eCrater text can be small depending on your monitor settings. If you're using a Windows based PC, just click on the Control and the (+) keys at the same time and the page will zoom in a bit. Repeat until you're happy reading about all our great products.
Oh... and click Control and (-) keys simultaneously to zoom back out!
The item I'm interested in is listed as ON HOLD
ON HOLD means the item has already been sold and is out of stock. You can email us to find out if we expect it back in stock. Several items ON HOLD items probably means our store is temporarily closed. Check the home page for store status. Thanks!
How do I purchase?
Easy. Just click on the BUY NOW button on the product listing. Your item will be added to your shopping cart. Shop some more or check out. You may use a major credit card or Paypal.
If you're not comfortable with this, just email us with any questions. Thanks!
Can I order by phone?
Sorry... we are not equipped to take credit card information over the phone. That's why we use the eCrater store and reliable third parties like Paypal for all orders. But if you have trouble ordering or a question you'd like to talk about, just email us using the ASK SELLER QUESTION button and we'll arrange to call you, if you'd like.
Do you ship to the UK, Australia or Canada?
Yes. We ship CDs sets to these locations - but not books, records or videos.
Here are the details:
PAYMENT: Paypal or Credit Card purchases only. We do not accept money orders or personal checks from outside the USA.
SHIPPING to the UK, AUSTRALIA or CANADA: Please click the "More Destinations" link in the listing to see your costs for First Class Mail International delivery (usually 10 to 15$ USD). Note: Import Duties Taxes and Charges are not included in the item(s) price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Thanks!
Media Mail is too slow for me. I need this fast!
No problem. Just email us and we'll be happy to ship by Priority or Express mail. You'll just need to pay the actual additional cost. We use Media Mail because it's been dependable and cheap. But yes... a little slow.